Cookie policy

What are cookies?

A cookie is a small file of letters and numbers that is downloaded onto your device when you visit a website. Cookies do a lot of useful things that improve your experience of using the website. Your computer needs to remember information you need it to remember, such as your username, address, payment information and what you have in your shopping cart. It uses cookies to do this. Cookies come in different types - we’ve explained this in more detail below. If you want to read more about cookies, you can check out the Information Commissioner’s Office (“ICO”) website.

What cookies do we use?

By using Valla, you agree to the following types of cookies being placed on your device:

  1. Strictly necessary cookies – These cookies make the Valla website and platform work. These cookies are needed so that you can move around and use the Valla website and platform. They help us to remember things like what you’ve done on the platform before and whether you are logged in.
  2. Performance cookies - These cookies improve the performance of the Valla website and platform. They collect information about how the Valla website and platform are used. This includes the pages visitors go to the most, and if visitors get error messages from web pages. These cookies are anonymous. They help us to manage errors and the performance and design of the Valla website and platform.
  3. Functionality cookies - These cookies save you time by remembering your user name and settings.
  4. Third party cookies - We might use tracking pixels from third parties. These gather information about how you use the Valla website and platform, which can be used for tailored advertising and measuring the success of advertising campaigns. This means that the third party might put their own cookies in your browser. The use of such cookies is subject to the third parties’ own privacy policies.

We use the following cookies:

Cookie Name Description Explanation and purpose Duration
intercom-id-[app_id] Intercom messenger cookie - “Unique anonymous identifier” Intercom is the provider we use for our chat service within the Valla platform. When you use the platform, Intercom will save an anonymous visitor identifier cookie to your device. Read the full Intercom Messenger cookie policy - Intercom website. Expires after 9 months.
intercom-session-[app_id] Intercom messenger cookie - “Keeping track of sessions” Intercom is the provider we use for our chat service within the Valla platform. When you use the platform, Intercom will add a cookie which acts as an identifier for each unique browser session. This cookie is replaced each time you log in. Read the full Intercom Messenger cookie policy - Intercom website. Expires after 1 week.
_pk_id Matomo cookie Matomo is a web analytics platform we use to collect anonymous information about how users use the Valla website and platform. This cookie stores a few details about you, like a unique visitor ID. What cookies are created by Matomo Javascript tracking?
What happens when Matomo cookies are disabled?		 Expires after 13 months.
_pk_ref Matomo cookie Matomo is a web analytics platform we use to collect anonymous information about how users use the Valla website and platform. This cookie is used to store information about how you arrived on the website.
What cookies are created by Matomo Javascript tracking?
What happens when Matomo cookies are disabled?		 Expires after 6 months.
_pk_ses, _pk_cvar, _pk_hsr Matomo cookie Matomo is a web analytics platform we use to collect anonymous information about how users use the Valla website and platform. These cookies temporarily store data for your visit.
What cookies are created by Matomo Javascript tracking? here
What happens when Matomo cookies are disabled?		 Expires after 30 minutes.
_pk_testcookie Matomo cookie Matomo is a web analytics platform we use to collect anonymous information about how users use the Valla website and platform. This cookie is used to check whether your browser supports cookies.
What cookies are created by Matomo Javascript tracking?
What happens when Matomo cookies are disabled?		 Should be deleted straight away.
mtm_consent (or mtm_consent_removed) Matomo cookie Matomo is a web analytics platform we use to collect anonymous information about how users use the Valla website and platform. This cookie is to remember that you gave (or removed) consent.
What cookies are created by Matomo Javascript tracking?
What happens when Matomo cookies are disabled?		 Expires after 30 years.
mtm_cookie_consent Matomo cookie Matomo is a web analytics platform we use to collect anonymous information about how users use the Valla website and platform. This cookie is to remember that you gave consent for storing and using cookies.
What cookies are created by Matomo Javascript tracking?
What happens when Matomo cookies are disabled?		 Expires after 30 years.

How to manage cookies

  1. You can click the “manage cookies” button on the Valla website at any time to change your cookie preferences. You might need to refresh your page to let the settings take effect. 
  1. You can also manage cookies by amending the controls on your internet browser. This should allow you to:
  • block specific cookies; and
  • get notifications when cookies are set

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