Terms of use

These legal terms are between you and Valla Limited (Valla/us/we) and you agree to them by using our website, valla.uk. 

We're a registered company in Scotland (SC658140). Our address is:

Valla Ltd, Office 11, Pure Offices, 4-5 Lochside Way, Edinburgh, Midlothian, EH12 9DT

When you create a Valla account, use our site, or buy our Services, you're agreeing to these terms. If you don't agree, then you can't use our website or Services. 

This document should be read alongside our Privacy Policy, which covers how we process your personal data.

What we do and what we don't do

Valla is a tech company. We've built a platform that uses AI to connect you with legal experts and tools to help you manage and resolve your employment issue. We use AI and other tech to keep our services as efficient and affordable as possible.

We're not a law firm and we're not regulated by the Solicitors Regulation Authority (SRA). 

Because we’re not a law firm, you can't claim from the SRA’s Compensation Fund, which is for people who believe a solicitor or law firm owes them money. However, we have our own professional indemnity insurance. If you want the full details, please send us a message.

While Valla isn't a law firm, we are authorised to provide you with different types of legal support as you represent yourself.

Valla is authorised by the Solicitors Regulation Authority to conduct assessments of potential employment claims that you may have. We conduct these assessments under the supervision of qualified SRA solicitors.

We also offer many “un-reserved” legal services to help you run your Tribunal case - for example our coaching services, document checks, and templates. These legal services are delivered by UK legal professionals with Tribunal experience and a variety of legal qualifications. This includes professionals who are solicitors, CILEX accredited lawyers, and HR professionals. If you have a question about the qualifications of the legal expert you are working with, please email us.

Because we’re not SRA-regulated, we don't perform 'Reserved Legal Activities' (see below). If you need this kind of help, we can point you in the right direction.

1. What these words mean

When we use these words in this agreement, here's what they mean:

• • Booking: a confirmed session you've set up with a Legal Expert through our website.
  • Cancellation Period: we explain this in clause 7.2.
  • Coaching Services: the advisory services our Legal Experts offer through the website.
  • Consumer: someone who uses our services for personal reasons, not for business.
  • Durable Medium: email, paper, or anything else that stores info for you to look at later, and doesn’t change.
  • Legal Expert: a professional expert you can find on our website for Coaching Services.
  • Reserved Legal Activities: these are special legal tasks that only regulated law firms can perform. Examples of Reserved Legal Activities include representing you in court and handling litigation.
  • Services: all the helpful stuff you can access from our website, like Coaching Services, Templates, and other tools.
  • Templates: the ready-to-use letters and documents on our site, some are free and some you pay for.
  • User: that's you (and anyone else who uses our website)
    
    

2. Agreeing to our terms

2.1. These terms are a legal agreement between you and us.

2.2. To use our website or create an account, you need to be at least 16 and able to legally agree to a contract with us.

2.3. We might update these terms from time to time. We'll keep our website up to date with the latest terms. If you keep using the site after we do so, it means you're okay with the new terms.

3. What you get and the info you need first

3.1. Our website is the place where you can buy services like pre-paid time for Coaching Services and products like our Templates. These terms apply to everything we offer, including our free stuff.

3.2. As the law requires, we give you all the key info about our products and services (e.g.,  what they are, the price, and how to pay) before you buy. We try our best to be accurate, but we can't promise the descriptions will always be up to date. We’ll confirm the details of anything you buy from us with an email receipt.

4. About our Legal Experts

4.1. Our Legal Experts are independent experts, not our employees. We check them out to make sure they're suitable and have the relevant professional qualifications.

4.2. We don't control what our Legal Experts say or do, but we do make sure they stick to our standards and policies (you can read these on our website).

4.3. Anything a Legal Expert tells you is their own opinion, not ours.

4.4. We're not responsible for any advice a Legal Expert provides beyond the scope of the topics you agree to discuss in your booking.

5. How to buy and making it official

5.1. You can book Coaching Services and purchase any of our Services on our website by following the steps on the product page.

5.2. When you make a Booking, you agree to pay the fee we show on our website. We’ll deduct the time from any pre-paid block you have.

5.3. Your purchase is confirmed once you get a receipt email from us. This email is your official contract confirmation and it includes all the info we gave you before you made the purchase. You’ll want to save that receipt as it’s a Durable Medium and your record of what you’ve bought from us.

6. Paying for our services

6.1. You'll see the prices for our services on our website. All prices include VAT if it applies. We'll always show you the total price clearly before you buy.

6.2. You'll need to pay using one of the payment methods on our site. Depending on which method you choose, the payment provider may ask you to agree to separate terms. Make sure you check those details as well.

6.3. Please make sure your payment info is correct and complete.

6.4. We use trusted third parties to process your payments and never store your full card details.

6.5. If a payment fails, we might have to cancel your Booking.

6.6. We won't charge you for extras unless you agree to them (no sneaky pre-ticked boxes here!). 

7. Changing your mind

7.1. Your right to cancel and get a refund is covered by these terms and the law. Check out our Refunds and Complaints Policy for all the details.

7.2. We can also cancel a Booking if we need to (like if a Legal Expert is unwell). If that happens, we'll let you know and try to find a new time that works for you.

8. Making sure our services are great

8.1. We'll always provide our services with reasonable care and skill, as the law requires.

8.2. If we don't, you have rights! You can ask us to do it again or give you a price reduction.

9. What you’re responsible for

9.1. You agree to use our website, platform and services legally and stick to these terms.

9.2. Please don't do anything that could damage our website or platform, or stop other people from using it.

9.3. Don't use our site to spread nasty stuff like viruses, spyware, or other malicious software.

9.4. Don't scrape or mine data from our website without asking us first in writing.

9.5. Always give us correct and complete info when you're using the site.

10. What belongs to Valla

10.1. Everything on our website (like text, logos, and software) belongs to us or our partners. It's protected by law.

10.2. You can't copy, share, or change any of our website material. However, there are a few exceptions:

• • Your computer can temporarily store copies while you're browsing.
  • Your web browser can cache files to make things load faster.
  • You can print or download a copy of a few pages for your own personal use, but not for sharing or selling.

10.3. If you break these rules, your right to use our website stops immediately. We'll ask you to either return or destroy any copies you've made of our material.

10.4. We own the Templates we sell on our website. You can use our Templates for your own purposes, but you're not allowed to share them with anyone else.

11. What we don't promise

11.1. We provide our website 'as is' and 'as available'. That means we offer no guarantees about the quality or accuracy of the information on our website (although we do our very best to ensure our content is accurate and up to date), or about website uptime or accessibility. 

11.2. We don't make any special promises about how the website or our Services will work.

11.3. We can't guarantee our website will always be online, error-free, or without viruses.

11.4. As much as the law lets us, we don't offer any other warranties about the website. This doesn't change what we said about quality in section 8.

11.5. Our services are for people in England, Wales, and Scotland. They’re not designed for use in Northern Ireland or anywhere else in the world.

12. Our responsibility if things go wrong

12.1. Nothing in these terms limits our responsibility for:

• • Death or personal injury caused by our carelessness;
  • Fraud or if we mislead you fraudulently;
  • Breaking certain laws about services;
  • Defective products under the law; or
  • Anything else we can't legally exclude, including your rights as a consumer.

12.2. Other than what we said in 12.1, we're not responsible for any loss or damage from:

• • Using, or not being able to use, the website;
  • Relying on anything you see on our site;
  • Any mistakes on the website; or
  • Any tech nasties (like viruses) that could infect your equipment when you use our site or download material from it.

12.3. Our services are intended for personal use, not for businesses. We're not responsible for any business-related losses like lost profit, business, or reputation. If you're not a Consumer, we don't accept liability for indirect losses either.

12.4. If we don't stick to these terms, we're responsible for any loss or damage you suffer that we could reasonably have seen coming. We're not responsible for anything that's unforeseeable.

13. Your data and privacy

13.1. We'll handle your personal data according to our Privacy Policy, which you can find on our website.

13.2. By using our website, you’re agreeing to our Privacy Policy and promise that the info you give us is accurate.

13.3. Our Cookie Policy explains how we use cookies.

14. Ending our agreement

14.1. If you break these terms or don't provide the info we ask for, we can suspend or terminate your access to our website and services. We'll usually let you know in writing.

14.2. You can end your agreement with us any time by messaging us through our chat.

14.3. When the agreement ends, you can't use the website anymore.

14.4. Some parts of these terms will still apply even after the agreement ends. This includes things like who owns what, our disclaimers, and limits on liability.

15. Dispute resolution

15.1. We don't use an official Alternative Dispute Resolution (ADR) service right now. If you have a complaint, reach out to us directly using the details in section 17.

16. Other important legal stuff

16.1. If one part is unenforceable:

If a court decides a part of these terms can't be enforced, we'll remove it. The rest of the terms will still be valid.

16.2. If we don't enforce a right:

If we don't enforce one of our rights one time, it doesn't mean we can't enforce it later.

16.3. The whole agreement:

These terms, together with our Privacy Policy and Cookie Policy, form the whole agreement between us.

16.4. Language:

We'll always communicate with you in English.

16.5. Saving these terms:

You can always save or print a copy of these terms.

16.6. Transferring the agreement:

We can transfer our rights and duties to another company. You can only transfer yours if we agree in writing. This contract is just between you and us.

16.7. Which law applies:

If you live in Scotland, Scottish law applies and you'll use the Scottish courts. Otherwise, the law of England and Wales applies, and you'll use those courts.

17. How to get in touch

If you have any questions about these terms, please get in touch:

• Send us a message
• Send us a letter: Valla Ltd, Office 11, Pure Offices, 4-5 Lochside Way, Edinburgh, Midlothian, EH12 9DT.