Cookie policy
Last updated: Wednesday 21 January 2026
What are cookies and why do we use them?
Cookies are small text files that websites store on your device when you visit them.
Think of cookies as little notes that help websites work better and remember helpful information about you.
We use cookies to make your experience on our website smoother, safer, and more personalised. This policy explains what cookies we use, why we use them, and how you can control them.
Who we are
We are Valla Ltd. We help consumers with legal advisory and coaching services. We also sell templates and resources to help with legal claims.
Here are our contact details for any queries relating to cookies:
- Website owner: Valla Ltd
- Address: Valla Ltd, Office 11, Pure Offices, 4-5 Lochside Way, Edinburgh, Midlothian, EH12 9DT
- Get in touch
The types of cookies we use
We use four different types of cookies on our website:
1. Essential cookies (the ones we really need)
Essential cookies are absolutely necessary for our website to work properly. Without them, you wouldn't be able to:
- Log into your account
- Use our secure areas
- Complete purchases, or
- Navigate between pages properly
Because these cookies allow us to provide the service you've asked for, we’re allowed to use them.
2. Performance cookies (the ones that help us improve)
Performance cookies help us understand how people use our website so we can make it better.
These cookies collect information like:
- Which pages are most popular;
- How long people spend on different pages;
- Where people click and scroll; and
- If any error messages appear.
All this information is anonymous (we can't identify you personally from it) and we only use these cookies with your permission.
3. Functionality cookies (the ones that remember your preferences)
Functionality cookies provide you with a more personalised website experience by remembering choices such as:
- Your language preference;
- Your preferred text size settings;
- Whether you've seen certain messages before; and
- Your location (if you've shared it).
We only use these cookies with your permission.
4. Marketing cookies (the ones that show you relevant content)
Marketing cookies help us show you relevant content and offers that might interest you. These cookies track:
- Pages you've visited on our site;
- Links you've clicked;
- How you arrived on our website; and
- Which of our services you've looked at.
We only use marketing cookies with your permission.
More detail about the cookies we use
Here’s a bit more detail about the cookies we use.
Third-party cookies
We also use cookies from the following trusted partners:
Payment processors
- Cookie type: Essential
- What it does: Processes secure payments
- Duration: Session only
Customer support tools
- Cookie type: Functionality
- What it does: Provides live chat and help features
- Duration: Various
Managing your cookie preferences
You can control the cookies we use when you visit our website in two ways:
1. Through our website
When you first visit our site, you'll see a cookie banner where you can:
- Accept all cookies
- Reject non-essential cookies
- Customise your preferences
You can change your preferences any time by choosing the cookie settings link in our website footer.
2. Through your web browser
Every browser lets you control cookies for all websites, including ours. Here's how to manage your preferences in the most popular browsers:
Chrome
- Select the three dots menu → Settings
- Go to Privacy and security → Cookies and other site data
- Choose your preferred settings
Firefox
- Select the menu button → Settings
- Go to Privacy & Security
- Find the ‘Cookies and Site Data’ section
- Choose your preferred settings
Safari
- Go to Safari → ‘Preferences’
- Select ‘Privacy’
- Choose your cookie settings
Edge
- Click the three dots menu → ‘Settings’
- Go to ‘Cookies and site permissions’
- Click ‘Cookies and site data’
- Choose your preferred settings
What happens if you disable cookies on our website?
If you decide to disable the cookies on our website, some parts of our site might not work properly for you:
- You might have to log in every time you visit;
- Your preferences won't be saved;
- Some features might not be available; and/or
- Our website might be slower or less user-friendly than usual.
Cookies and your privacy
We take your privacy seriously when it comes to cookies:
- We only collect information we actually need;
- We don't sell cookie data to other companies;
- We use secure, reputable cookie providers; and
- We regularly review what cookies we're using.
You’ll find more on how we handle your personal data and protect your privacy in our Privacy Policy and Terms of Use.
Changes to this policy
We might update this Cookie Policy from time to time to reflect:
- Changes in how we use cookies;
- New cookies we start using;
- Updates to laws and regulations; and/or
- Improvements to our website.
When we make changes, we will:
- Update the "Last updated" date at the top,
- Let you know about significant changes through our website, and/or
- Give you a chance to review your cookie preferences.
Got questions?
We're here to help, so if you have questions about our use of cookies please get in touch.
Do I have to accept cookies?
You can choose which cookies to accept, but some are essential for our website to work.
Can I change my mind about cookies later?
Absolutely! You can update your preferences anytime through our website or browser settings.
Do cookies contain personal information?
Most of our cookies don't contain personal information. When they do, we protect it carefully and only use it as described in our Privacy Policy.
How often should I review my cookie settings?
It's worth checking occasionally, especially if we update our policy or you change how you use our website.
More information about cookies
Want to learn more about cookies in general? These resources might help: